Frequently Asked Questions
Everything you need to know about your Marcato SpA shopping experience.
What is the standard shipping time for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-14 business days via our premium courier partners.
Are Marcato products covered by a manufacturer warranty?
Yes, all Marcato SpA products come with a standard 2-year warranty covering manufacturing defects. Please ensure you register your product online to activate your coverage.
What is your return policy for home and kitchen equipment?
We offer a 30-day return policy for unused items in their original packaging. Due to hygiene standards, kitchenware that has been used for food preparation cannot be returned unless it is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For specific regions, we also offer local bank transfer options.
How should I clean and maintain my Marcato pasta machine?
To ensure longevity, never wash your machine with water or in the dishwasher. Use a small brush or a wooden stick to remove flour and dough residue after each use.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.